INSURANCE QUESTIONSKnow Your RightsDealing with the stress of an accident is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Q) Will the insurance company guarantee your work? A) We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work. Q) Who pays for repairs? A) It depends on the circumstances. If you were at fault, but have comprehensive insurance, the insurance company would pay the costs minus your excess. If the other party was at fault, their insurance company should pay. Q) Do I have to accept the insurance company's appraisal of damage? A) No. Check in your policy, if you have differences with their appraisal of the damage, you can always seek Independent advice. Q) Do I have the right to a courtesy car? A) We will in most circumstances assist you with Courtesy transportation. Want more information on your rights? To make an appointment, call us on 01494 718162 - we are here to help you. |